At Dar Al Madinah Museum, we deeply honor and value every guest who chooses to visit us. We understand that plans can change, and we are committed to making your experience as flexible and respectful as possible.

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🕌 Ticket Cancellations & Refunds

• You may cancel your ticket at any time before your scheduled visit, including on the day of the visit — no questions asked.

• All cancellations are eligible for a full refund.

• Refunds are issued in a timely manner and may take up to 7 business days to appear in your account, depending on your payment provider.

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🔄 Rescheduling Your Visit

• Prefer to reschedule instead of canceling? We’re happy to help.

• Simply contact us with your booking details and desired date change.

📧 Email: [email protected]

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🛍️ Museum Store Returns (If Applicable)

• Merchandise purchased from our store may be returned within 14 days of purchase.

• Items must be:

  • Unused

  • In original packaging

  • Accompanied by a receipt or proof of purchase

• Return shipping is the responsibility of the customer unless the item was received damaged or incorrect.

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🙏 Our Commitment

At Dar Al Madinah Museum, we treat every visitor with dignity and care. If you have any concerns or questions, we are always here to assist you.

📧 Contact us at: [email protected]